Twitter policy


Twitter is a real time information sharing network which allows users to post or read short messages (up to 140 characters in length).

Access our Twitter account:

The following information has been adapted from the Template Twitter strategy for Government Departments


The Twitter account is managed by the knowledge management / web development team, on behalf of colleagues across the organisation.

If you follow us, you can expect at least 5 tweets a month covering some or all of the following:

  • Alerts about new content on websites.
  • Invitations to provide feedback on specific issues.
  • Information from our team about what they’re doing
  • Occasional live coverage of events


If you follow us we will not automatically follow you back. This is to discourage the use of direct messaging, avoid resource wasting spam handling and so that you can easily identify other key Twitter users that we think are relevant and who we follow. However, being followed by us does not imply endorsement of any kind.


We will update and monitor our Twitter account during office hours, Monday to Friday. Twitter may occasionally be unavailable and we accept no responsibility for lack of service due to Twitter downtime.

@Replies and Direct Messages

We welcome feedback and ideas from all our followers, and endeavour to join the conversation where possible. However, we are not able to reply individually to all the messages we receive via Twitter.

The knowledge management/web development team reads all @replies and Direct Messages and ensures that any emerging themes or helpful suggestions are passed to the relevant people in the organisation.

We cannot engage on issues relating to members of the public and/or patients. NHS Choices ( provide information for patients.

Please contact us if you have any queries.

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